Technology & Digital

myGov, telecom, internet, online safety and digital government services.

1. 1
   Setting Up a myGov Account at a Tech Savvy Seniors Session

   🎧 Practice dialogue · 14 min

   At a Tech Savvy Seniors session in a public library, a digital literacy mentor helps a 68-year-old Tamil-speaking woman create a myGov account, secure it with a passkey and sign-in codes, and link Centrelink, Medicare and the ATO.

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2. 2
   Setting Up myID for ATO Business Services

   🎧 Practice dialogue · 14 min

   A Services Australia digital support officer walks a Tamil-speaking small-business owner through installing the myID app, raising his Identity Strength to Strong by verifying two documents plus a face check, so he can link his ABN and lodge his BAS.

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3. 3
   Lodging A TIO Complaint Over A Disputed Phone Bill

   🎧 Practice dialogue · 14 min

   A financial counsellor helps a Tamil-speaking customer lodge a Telecommunications Industry Ombudsman complaint over a disputed $1,240 final bill and a $460 early-termination fee on a 24-month plan he says was mis-sold at a shopping-centre kiosk.

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4. 4
   Explaining a $380 Roaming and Data Bill After a Trip to India

   🎧 Practice dialogue · 14 min

   A telco consultant explains a $380 post-travel charge to a Tamil-speaking customer, applies a $150 goodwill credit, and sets up a spend cap, data alerts and a $5-a-day roaming pack for her next trip.

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5. 5
   Reporting a Remote-Access Bank Scam

   🎧 Practice dialogue · 14 min

   A bank fraud investigation officer takes a report from a Tamil-speaking customer who gave a fake "NBN technical support" caller remote access via AnyDesk, after which $8,500 was transferred to a mule account.

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6. 6
   Preparing for a Telehealth Video Call Appointment

   🎧 Practice dialogue · 14 min

   A general practice nurse helps a Tamil-speaking patient get ready for a healthdirect Video Call telehealth appointment — testing her phone's camera and microphone, joining by the waiting-room link, confirming Medicare for bulk billing, and explaining the electronic prescription token.

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7. 7
   Responding to Cyberbullying on a Social Media App

   🎧 Practice dialogue · 14 min

   An eSafety education officer walks a mother through documenting, reporting, and escalating serious cyberbullying targeting her 14-year-old daughter on a social media app, then tightening the girl's safety settings and connecting her with the school and Kids Helpline.

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8. 8
   Assistive Technology Assessment Under a Home Care Package

   🎧 Practice dialogue · 14 min

   An occupational therapist assesses an 82-year-old man for a fall-detection pendant, a smart speaker and sensor lighting funded through his Level 2 Home Care Package, discussing costs, privacy and a two-week trial.

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