Disability & Aged Care

NDIS planning, aged care assessments, home care and residential care.

1. 1
   NDIS Plan Review: Core vs Capacity-Building, Self-Management and Reasonable-and-Necessary Funding

   🎧 Practice dialogue · 14 min

   An NDIS planner conducts a plan review for a Tamil-speaking adult with a spinal cord injury, working through Core versus Capacity-Building supports, self-management versus plan-management, employment goals and reasonable-and-necessary funding.

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2. 2
   Residential Aged Care: ACAT Approval, Means-Tested Fees and RAD vs DAP

   🎧 Practice dialogue · 14 min

   A daughter meets an aged care placement officer to move her 82-year-old father with dementia into permanent residential care, working through his ACAT approval, the basic daily fee, the means-tested care fee and its caps, and the choice between a Refundable Accommodation Deposit and a Daily Accommodation Payment while a room comes free.

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3. 3
   NDIS Access Request for Multiple Sclerosis

   🎧 Practice dialogue · 14 min

   An NDIS access officer phones a 34-year-old man with multiple sclerosis to work through his Access Request Form, explaining the eligibility rules, the permanent-and-significant disability test, the six functional domains his neurologist must evidence, and a 21-day deadline to return the supporting-evidence form.

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4. 4
   First NDIS Plan for a Child With Cerebral Palsy

   🎧 Practice dialogue · 14 min

   A Local Area Coordinator runs a first-plan planning meeting with the mother of a newly-approved 9-year-old with cerebral palsy, setting goals, allocating $18,400 of Core and Capacity-Building funding for therapy, arranging 12 months of support coordination, and explaining how to start the plan through the myplace portal.

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5. 5
   Signing a Daily Personal Care Service Agreement

   🎧 Practice dialogue · 14 min

   A disability provider's intake coordinator signs a Tamil-speaking participant onto a service agreement for daily personal care, explaining the NDIS hourly rate, cancellation and short-notice charges, weekend and public-holiday loadings, and the notice needed to end the agreement.

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6. 6
   SDA Design Category, Rent Contribution and Supported Independent Living

   🎧 Practice dialogue · 14 min

   An SDA housing consultant explains to a 27-year-old woman with high physical support needs why her dwelling was funded as Fully Accessible, how the SDA payment goes to her housing provider while she pays a Reasonable Rent Contribution of 25% of her Disability Support Pension plus Commonwealth Rent Assistance, and how this differs from her separate Supported Independent Living roster.

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7. 7
   Understanding Your Level 3 Home Care Package

   🎧 Practice dialogue · 14 min

   A home care package case manager meets an 80-year-old Tamil woman whose Level 3 package has just been assigned after time on the national priority queue, and breaks down the roughly $41,000 annual subsidy, her income-tested care fee, the provider's management fees, and how unspent funds carry over and follow her between providers.

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8. 8
   My Aged Care Home Visit: Assessing Entry-Level Support

   🎧 Practice dialogue · 14 min

   A Regional Assessment Service assessor visits a 72-year-old man at home to assess his eligibility for entry-level help under the Commonwealth Home Support Programme, arranging domestic assistance, meals and a shower rail while explaining the small basic daily fee and a future ACAT assessment.

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9. 9
   Carer Gateway: Respite And Carer Payments After A Stroke

   🎧 Practice dialogue · 14 min

   A Carer Gateway support planner helps a woman who cares full-time for her husband after a stroke, arranging 14 days of emergency respite and in-home planned respite, explaining the difference between the income- and assets-tested Carer Payment and the flat $159.30-a-fortnight Carer Allowance, the 63-day carer-leave rule, and referring her to a counselling and peer-support program.

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10. 10
    Starting The NDIS Early Childhood Approach For A Child With Autism

    🎧 Practice dialogue · 14 min

    An NDIS early childhood partner meets the parents of a newly diagnosed 3-year-old with autism to explain the early childhood approach, early connections, therapy funding, the key-worker model and the transition to a full plan before he turns 9.

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11. 11
    NCAT Guardianship And Financial Management Hearing

    🎧 Practice dialogue · 14 min

    At an NCAT hearing, a tribunal member questions the mother of a 24-year-old man with a severe intellectual disability about appointing a guardian for lifestyle and medical decisions and a separate financial manager, applying the least-restrictive-option principle with a 12-month review.

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12. 12
    Starting a Warehouse Job on the Supported Wage System

    🎧 Practice dialogue · 14 min

    A Disability Employment Services consultant places a 40-year-old man with an acquired brain injury into a warehouse role, explaining the Supported Wage System productivity assessment, the employer wage subsidy, on-the-job support and a workplace modification, and reassuring him his Disability Support Pension continues under the income-free-area rules.

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